Contact Us

Whether you have questions about anything, need help with a custom design, or need help placing an order of personalized tumblers; CRU CUPS' Customer Care Team is ready to assist you.


Please fill out the form below and we will get back to you via email the same or next business day.

Please also be sure to provide any specific information we may need to further assist. (Order number, size tumbler, colors, design, quantity, etc.)

Thank you 


Here you will find answers to frequently asked questions.

  • Are the tumblers dishwasher safe?

    • We recommend hand washing your items to preserve the outer color/coating. The most important part is that you immediately dry your item off after washing it.

  • Are the designs laser engraved or vinyl stickers?
    • All of our designs are laser engraved meaning they will never come off.
  • Can we engrave in color?
    • As of right now, all our items are laser engraved meaning the engraving will only show in a silver stainless steel.
  • How long does it take to process/make an order?
    • As long as your item is in stock, the order will be processed the same or next business day.
  • How long does it take for a package to arrive once it has been shipped?
    • Depending on your location and the shipping method you selected, it can take anywhere from 1-5 business days to arrive. 90% of the time it will arrive within 3 business days.
  • Do you ship outside of the United States?
    • Our apologies but we currently do not ship outside of the United States.
  • Do you ship to PO boxes?
    • Yes, we do have the ability to ship to PO boxes as well.